Introduction
At twinkle-slip, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pet care services.
By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
Information We Collect
We collect information that you provide directly to us when you:
- Fill out a booking form or contact form on our website
- Register for an account or subscribe to our newsletter
- Communicate with us via email, phone, or in person
- Use our pet care services
The types of personal information we may collect include:
- Name and contact information (email address, mailing address)
- Pet information (name, breed, age, health conditions, vaccination records)
- Service preferences and booking history
- Payment information (processed securely through third-party providers)
- Communications and correspondence with our team
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website addresses
This information is collected using cookies and similar tracking technologies. For more details, please see our Cookies Policy.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our pet care services
- To process bookings and payments
- To communicate with you about appointments, updates, and promotions
- To improve our website and services
- To comply with legal obligations
- To protect the safety and wellbeing of pets in our care
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- Service providers who assist us in operating our business (payment processors, email services)
- When required by law or to respond to legal process
- To protect our rights, property, or safety, or that of our customers
- In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Pet health records and service history may be retained for extended periods to ensure continuity of care.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal data
- The right to rectify inaccurate information
- The right to request deletion of your data
- The right to restrict or object to processing
- The right to data portability
To exercise these rights, please contact us using the details provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: 47 Parramatta Road, Annandale NSW 2038, Australia